Delivery & Returns

Part of Terms and Conditions

Delivery and Payment

HOME ON EARTH’s delivery and payment terms are set out in more detail on the order form. Special delivery forms requested by our customers are calculated with a surcharge depending on locality. Please refer to the product description for the expected delivery time. In case no information is given there, delivery will take place within 30 days of when the order was placed. It is possible to arrange longer delivery time based on your wishes. We are entitled to partial delivery to the extent that is reasonable for you. Additional shipping costs only will arise as a result of an express agreement.

Delivery Times

The HOME ON EARTH online shop usually delivers orders within Spain and Portugal within four to five working days, orders within the EU four to seven days, as long as the order has been placed with us from Monday to Friday before noon. Further delivery terms are set out in more detail on the order form. The HOME ON EARTH online shop will inform you by email about both the receipt and processing of the order, respectively. Should the merchandise not be available, you will receive a notification.

Delivery Costs

Shipping of orders from the online shop to Spain & Portugal: For orders sent to Spain & Portugal the delivery cost is € 6,90. For orders to Spain & Portugal over € 30 delivery is free.
Shipping of orders from the online shop to the rest of Europe: For orders sent to EU countries listed in our terms & conditions the delivery cost is € 7,90. For orders over € 60 to EU countries listed in our terms & conditions delivery is free.

Please contact home on earth at info@homeonearth.com for delivery costs to other countries than the ones listed.
Please note that shipping costs for orders in our online shop differ from shipping costs for sendings from our physical shops.

Delivery Restrictions

HOME ON EARTH only delivers its products to the following countries:
Germany, Austria, Belgium, Bulgaria, Vatican City, Denmark, Slovakia, Slovenia, Spain, France, Holland, Hungary, Ireland, Italy, Luxembourg, Monaco, Poland, Portugal, United Kingdom, Czech Republic, Romania.

Delivery to non-EU countries

Shipping to destinations outside the EU are free from Spanish VAT (21%). However, on arrival in the destination country customs may charge VAT of the corresponding country as well as handlings/ administration fees. These costs have to be paid by the recipient.

Returns

If you are not completely satisfied with your purchase you can return the items to us:

HOME ON EARTH S.L.
C/HOSPITAL 76, LOCAL
ES-08001 BARCELONA

in their original condition and packaging within 14 days of receipt for a full refund (excluding original delivery fees), or if preferred exchange the item for a different size or colour.


Contact us

Our hotline is available 24/7

Phone:+33 (0)1.23.45.67.89

Contact our hotline